支援的付款方式
payment method
payment method
◦ Credit card
If payment is not made within the time limit, the order will be automatically canceled, the goods will not be reserved, and a new order will need to be placed.
After submitting the order, the payment method cannot be changed. If you want to change, you need to place a new order.
◦ ATM transfer
The remittance needs to be completed within 3 hours. After receiving the remittance, your order will be modified to paid status.
If payment is overdue, payment will no longer be collected and the original order will be deemed invalid and a new order will need to be placed.
*Remind you that unintentional abandonment will result in a blacklisted account
配送相關資訊
Delivery related
Delivery Method
◦ Taiwan (limited to Taiwan main island/outlying islands)
◦ Convenience store pickup (7-11)
* Please be reminded that when ordering, please be sure to fill in your real name and confirm that it is filled in correctly. If the delivery fails due to incomplete or incorrect filling in of the receiving information, the buyer will have to bear the cost of re-shipping.
* home-delivery service is not available in the following areas: Magong City, Penghu County (Hujing Island, Tongpan Island), Wang'an Township, Qimei Township, Baisha Township (Dacang Island, Yuanbei Island, Niaoyu Island, Jibei Island) ) / Lieyu Island (Bold Island, Erdan Island), Wuqiu Township, Kinmen County / Lanyu Township, Taitung County / Diaoyutai Islands, Dongsha Islands, Nansha Islands
Shipping fees
◦ Home delivery (limited to Taiwan main island/outlying islands)
Taiwan Main Island｜180 yuan
Taiwan’s outlying islands｜300 yuan
◦ Convenience store pickup (7-11)
Taiwan Main Island｜100 yuan
Taiwan outlying islands｜180 yuan
Supermarket pickup restrictions
◦ Volume and weight restrictions (weight < 5kg, length + width + height ≦105cm, longest length on one side ≦45cm, other two sides ≦30cm). If it exceeds the volume limit, you cannot choose to pick up the goods at the supermarket. If you want to choose over-pickup, please order separately.
* If you choose to pick up the goods at a convenience store, please be sure to fill in the name that matches the ID card in the order and bring the ID to pick up the package.
*Remind you that if the package is not picked up or is refused to be returned after shipment (calculated 7 days after shipment), you must bear the logistics processing fee of 100 yuan. If the package is not picked up three times (inclusive) without reason or malicious intent, this official website has the right to stop this delivery method, please pay attention to your own rights.
ReturnProducts
Instructions for returns and exchanges
Return policy
◦ To protect the rights of both parties, only video evidence of unboxing at the first time will be accepted. The entire unboxing process must be videotaped to ensure that the product is not missing, wrongly shipped, out of stock, or defective, based on the "original clear and complete unboxing video".
* The complete video must be shot from the unopened state of the delivery box. Videos that are fast forwarded or have editing marks will not be accepted.
◦ If you need to handle a return, you must open the box and inspect it immediately upon receipt. This official website does not accept returns after receiving the package for many days.
◦ Designer products are handmade and slight differences are normal. Branded products are mass-produced and the normal characteristics will be marked on the product page.
, please be sure to read the product information carefully before ordering.
◦ Returns will not be accepted for non-defective products, and returns will not be accepted for reasons such as buying the wrong style, color, or not meeting personal expectations.
◦ Returned goods must keep the goods (including the packing paper) new as oringinal for processing.
How to exchange goods
訂單相關問題
Order related
Product shipping time
In stock items
◦ After the order payment is confirmed, shipment will be arranged within 3-5 days (excluding holidays)
◦ After shipment, the delivery time is about 2-3 days (if it fall on national holiday, the order may be delayed to one week)
Pre-order items
◦ Shipments will be made one after another according to the shipping time indicated on the website.
The product I want to buy is sold out, how can I pre-order it?
◦ Click Pre-Order to order and receive the goods in the next batch as soon as possible
◦ If the Instock products are sold out and no pre-order option is provided, please send us an email via the contact link form